Terms of Service

Last updated: 10 August 2026

These Terms of Service ("Terms") govern your access to and use of Jarra HQ ("Platform", "we", "us", or "our"), including our website, vendor dashboard, and storefront tools. By creating an account or using the Platform, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and able to enter a binding contract to use the Platform. If you register on behalf of a business, you confirm that you have authority to bind that business to these Terms.

2. The service

Jarra HQ provides tools for vendors to create storefronts, list products or services, accept orders and bookings, manage customers, and receive payments through supported payment methods such as Paystack and bank transfer workflows.

We may update, modify, or discontinue features from time to time. We will use reasonable efforts to avoid material disruption to active vendor operations.

3. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at info@jarrahq.com if you suspect unauthorized access.

4. Subscriptions and fees

Certain features require a paid subscription. Pricing, billing cycles, trial periods, and plan features are shown on our website or in your dashboard. By subscribing, you authorize us or our payment partners to charge applicable fees.

Unless stated otherwise, subscriptions renew automatically until cancelled. Failed payments may result in suspension of paid features.

5. Vendor responsibilities

If you operate a storefront on the Platform, you agree to:

• Provide accurate business, product, pricing, and availability information.
• Fulfil orders and bookings promptly and communicate clearly with customers.
• Comply with applicable laws, including consumer protection, tax, food safety, licensing, and data protection requirements.
• Use customer information only for legitimate business purposes related to the transaction.
• Not sell prohibited, illegal, infringing, or misleading goods or services.

6. Customer transactions

Contracts for goods and services sold through a vendor storefront are between the vendor and the customer. Jarra HQ is not the seller of vendor products or services except where explicitly stated.

Vendors are responsible for refunds, cancellations, delivery issues, and customer disputes relating to their offerings, unless otherwise required by law or agreed in writing.

7. Payments and payouts

Payments may be processed through third-party providers such as Paystack. We are not responsible for outages, delays, or errors caused by payment networks or banks.

Vendor payouts, settlement timing, and supported withdrawal methods are described in the dashboard and may depend on verification status, plan level, and applicable policies.

8. Acceptable use

You may not use the Platform to:

• Violate any law or third-party rights.
• Upload malware, attempt unauthorized access, or interfere with platform security.
• Harass, spam, or deceive users or customers.
• Reverse engineer or resell the Platform except as expressly permitted.

9. Intellectual property

We own the Platform, its software, branding, and underlying technology. You retain ownership of content you upload, and you grant us a limited license to host, display, and process that content solely to operate the service.

10. Suspension and termination

We may suspend or terminate access if you breach these Terms, create legal or security risk, or fail to pay required fees. You may cancel your account at any time through the dashboard or by contacting support.

Upon termination, your right to use the Platform ends, but provisions that by nature should survive will remain in effect.

11. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

12. Limitation of liability

To the fullest extent permitted by law, Jarra HQ and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the Platform.

13. Indemnity

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your storefront content, customer transactions, breach of these Terms, or violation of applicable law.

14. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the Platform or by email where appropriate. Continued use after the effective date constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria, unless otherwise required by applicable law.

16. Contact

Questions about these Terms may be sent to info@jarrahq.com or through our contact page.